Franchise Information: Training & Support
We’ve created a comprehensive training system and start-up guidelines to equip all new franchisees with the tools and training they need to start their businesses. Our training system covers all aspects of running a successful cleaning franchise, from pre-opening requirements, accounting & finances, marketing & advertising, employees & HR, to in-the-field best practices. Not only will we give you an in-depth one week training course here at our main corporate offices, we’ll also send our staff to your new location to give you local training and support.
At Dust Bunnies Away! we know how hard it is to be starting up a new business, out in the field doing sales, customer relationship building and assisting and managing your cleaning teams while still having to answer the phones and handle inquiries from new and existing clients. Our centralized call centre does all that for you, and enables you to focus on running and building your businesses, not answering phones. Our professional, trained and experienced agents will be able to handle all potential client inquiries and will book jobs for you.
At Dust Bunnies Away! our call centre answers the phones for you so you can spend time working on and in your business and not have to be tied to an office answering phones, or have to carry a cell phone and try and book cleans while you are out in the field. In our experience, clients frequently call around to several cleaning companies when they are looking to book a new cleaning service. And they book with the company that will answer the phone and give them the information they need, not the company where they need to leave a message and hope that someone will call them back.
Being able to manage a growing client list and their varied cleaning schedules and requirements has always been a headache in the cleaning industry. At Dust Bunnies Away! we have the software you need to be able to manage your business. And since the software works with our Call Centre, our agents will be able to book jobs for you on your schedule!
Dust Bunnies Away! is committed to supporting our franchises both through the initial start up phase of their business and on an ongoing basis as long as they remain within the system. To this end each Franchise is assigned a Support Manager. The Support Manager’s role is to provide a 3rd party set of eyes on your business and to provide ongoing coaching to help you hit your goals. We strongly believe that all people need coaches to help improve their performance, not unlike the top athletes in the world that benefit from coaching to continuously improve their performance.
Our mission is to support you to help you achieve your success!